This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services, including submitting forms to open an account with us.

Identity information: Full name, ID/passport number, nationality, and date of birth.
Contact information: Email address, phone number, and physical address.
Financial information: Proof of income, and tax-related information.
Business information: If applicable, company registration details.
Technical data: IP address, device type, browser type, and website usage data through cookies.

We will only collect personal information that is necessary for the purposes described below.

Account Opening & Onboarding – To assess and verify your application to open an account.
Regulatory Compliance – To comply with legal obligations (e.g., FICA/KYC requirements).
Customer Support – To assist with queries and service requests.
Marketing & Communication – To send updates, promotions, or industry news (with your consent).
Security & Fraud Prevention – To detect and prevent fraud, unauthorized access, and cyber threats.

Encryption & Secure Storage – Sensitive data is encrypted and stored securely.
Access Control – Only authorized personnel have access to your personal information.
Regular Security Audits – We monitor and review our security systems regularly.

Your personal data will not be kept longer than necessary for the purposes it was collected, unless required by law (e.g., financial records must be kept for 5 years under FICA).

Regulatory Authorities – To comply with legal obligations (e.g., SARS, FIC, or FSCA).
Third-Party Service Providers – Such as payment processors, KYC verification agencies, or IT service providers (bound by confidentiality agreements).
Law Enforcement – If required by law, subpoena, or to protect against fraud.

Access & Correction – Request access to the personal data we hold about you and correct any inaccuracies.
Objection & Restriction – Object to the processing of your data for direct marketing or other purposes.
Data Portability – Request your personal data in a structured format (where applicable).
Deletion (‘Right to be Forgotten’) – Request deletion of your data when it is no longer necessary for processing.
Withdraw Consent – If processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at info@forexpeople.co.za or 0860 66 00 67

Email: info@forexpeople.co.za
Address: Design Quarter Shopping Centre, Fourways, Gauteng, 2067
Phone: 0860 66 00 67